Frequently Asked Questions
Everything you need to know about your Zilbil shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return and receive a prepaid shipping label.
Do you ship internationally?
Yes, Zilbil ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for every garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Zilbil is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across our seasonal collections to minimize our environmental footprint.